Return-Policy
Return & Refund Policy
At EllipEase, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.
Returns
- You have 60 days from the date of delivery to request a return.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
- Items that have been used, damaged, or altered after delivery
- Items returned without original packaging
- Gift cards
How to Initiate a Return
- Contact our support team at service@ellipease.com with your order number and reason for return.
- Our team will review your request and provide return instructions within 2 business days.
- Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Please note that original shipping fees are non-refundable.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product at no additional cost. Please contact us within 7 days of receiving your order.
Contact Us
If you have any questions about our return policy, please don't hesitate to contact us. We're happy to assist!